Jagdish.N.Sheth,Atul Parvatiyar <br/><br/>
Customer Relationship Management; Emerging Concepts Tools & Applications 

 - 1st Ed 
 - Chennai  Mc Graw hill  2021 
 - 544 P. 
<br/><br/><label>ISBN: </label>9780070435049 
<br/><br/><label>Dewey Class. No.: </label>658.812 SHE