Valarie A Zeithaml,Bitner Jo Mary <br/><br/>
Services Marketing : Integrating Customer Focus Across the Firm  

 - 7th Ed 
 - Chennai McGraw-Hill Education (India) Private Limited, 2019 
 - 582 P. 
<br/><br/><label>ISBN: </label>9389393160777 
<br/><br/><label>Dewey Class. No.: </label>658.8 ZEI