000			00349nam a2200145Ia 4500
008			220311s9999 xx 000 0 und d
020			_a9788180000000
082			_a658.812 KIN
100			_aJudith W KIncaid
245		0	_aCustomer relationship management
260			_aNew Delhi Pearson, 2011
300			_a480p.
365			_b679.00
942			_cBK
999			_c734 _d734